MCAZ

Who can import medicines?

Please follow the MCAZ website link below to obtain information on persons and institutions allowed to import medicines; Please note that any pharmacist, veterinary surgeon, dental practitioner, medical practitioner or any other person approved by the authority may import into Zimbabwe any medicine only for the purpose of resale to their clientele, and from authorized

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Are police allowed to inspect premises that are licensed by the MCAZ?

Yes. According to Section 66 of the Medicines and Allied Substances Control Act [Chapter 15:02], an inspector, customs officer or police officer above the rank of sergeant may at all reasonable times; 4.1 Enter upon and search any premises, place, vehicle, vessel or aircraft at or in which there is or is on reasonable grounds

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What types of inspections are conducted at retail pharmacies? How often? Are some Pharmacies inspected more than others?

here are different types of inspections that may be carried out as and when necessary and at an undefined frequency. These are: 3.1 New premises inspections These are inspections conducted to assess compliance of a new premises to applicable legislation and guidelines upon receipt of an application for a premises licence. 3.2 Supervision inspections Random

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Why is it that MCAZ officers are only worried about Pharmacies and never prosecute people selling medicines in the street?

The MCAZ is equally concerned about the illicit importation, and sale of medicines on the parallel market, including medicines being sold on the street. The MCAZ carries out blits in conjunction with the Zimbabwe Republic Police (ZRP), and works with the ZRP and National Prosecuting Authority in prosecuting perpetrators. We carry out capacity building exercises

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How do I lodge a complaint with MCAZ?

A complaint can be received via telephone, or via email or post or can be submitted to the Authority offices.  Complaint forms are available at our reception areas or on the MCAZ website www.mcaz.co.zw. Please follow the MCAZ website links below for  submission of complaints; http://www.mcaz.co.zw/index.php/customer-complaint-form MCAZ also has a Deloitte Tips- offs Anonymous platform

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We are only getting to know about the existence of MCAZ now when you have come to ‘arrest us’. What are you doing about public awareness?

The MCAZ conducts campaigns at schools and also partners with organizations such as churches. MCAZ is available on the following platforms and will continue to explore other avenues for reaching out: 1.1 Facebook: https://www.facebook.com/mcazofficial/ 1.2 Twitter: https://twitter.com/mcazofficial?lang=en 1.3 Instagram: https://www.instagram.com/mcazofficial/?hl=en 1.4 Website: http://www.mcaz.co.zw/  

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Does MCAZ allow installments for renewal fees?

Where a licensee requests to pay renewal fees in instalments at least three (3) months prior to the expiry of the current licence, a licence may be issued to the applicant once the applicant has agreed to a payment plan and has made the payment of the first instalment. The licence may be cancelled if

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What are the banking details for MCAZ?

Payments from within Zimbabwe can be made by cash deposits or direct transfer into the bank details obtained from the Medicines Control Authority of Zimbabwe accounts office. All payments from external sources should be transferred into the bank details indicated on the proforma invoice issued by the Medicines Control Authority of Zimbabwe. Note that transfers

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1. What are the details for making payments via Ecocash?

To make a payment please follow the instructions below: 1.1)  Dial *151# 1.2)  Enter your pin number 1.3)  Select “Make Payment” 1.4)  Select “Pay Bill” 1.5)  Enter MCAZ Biller Code “03769” 1.6)  Enter amount to be paid to MCAZ 1.7)  Enter account number “0775 648 276” 1.8)  Provide Ecocash confirmation code and the reason for

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We are only getting to know about the existence of MCAZ now when you have come to ‘arrest us’. What are you doing about public awareness?

The MCAZ conducts campaigns at schools and also partners with organizations such as churches. MCAZ is available on the following platforms and will continue to explore other avenues for reaching out: 1.1 Facebook: https://www.facebook.com/mcazofficial/ 1.2 Twitter: https://twitter.com/mcazofficial?lang=en 1.3 Instagram: https://www.instagram.com/mcazofficial/?hl=en 1.4 Website: http://www.mcaz.co.zw/  

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