Yes.

According to Section 66 of the Medicines and Allied Substances Control Act [Chapter 15:02], an inspector, customs officer or police officer above the rank of sergeant may at all reasonable times;

4.1 Enter upon and search any premises, place, vehicle, vessel or aircraft at or in which there is or is on reasonable grounds suspected to be any medicine or any substance, device or articles to which any regulations referred to in paragraph (b) of subsection (1) of section thirty-eight apply;

4.2 Inspect any medicine or any substance, device or article to which any regulations referred to in paragraph (b) of subsection (1) of section thirty-eight apply or any book, record or document found in or upon such   premises, place, vehicle, vessel or aircraft;

4.3 Seize any such medicine, substance, device or article or any books, records or documents found in or upon such premises, place, vehicle, vessel or aircraft and appearing to afford evidence of a contravention of any provision of this Act;

4.4 Take so many samples of any such medicine, substance, device or article as he may consider necessary for the purpose of testing, examination or analysis in terms of this Act;

4.5 Enter any premises in respect of which an application for a licence has been made in terms of Part VI or which has been licensed in terms of that Part or which the inspector has reasonable grounds for believing are being used for the manufacture of a medicine or the carrying on of the business of a pharmacist in contravention of Part VI. 

An inspector, customs officer or police officer above the rank of sergeant may not enter upon or search any dwelling-house unless he believes on reasonable grounds that evidence relating to a contravention of this Act is to be found in that dwelling-house.

A complaint can be received via telephone, or via email or post or can be submitted to the Authority offices.  Complaint forms are available at our reception areas or on the MCAZ website www.mcaz.co.zw. Please follow the MCAZ website links below for  submission of complaints;

http://www.mcaz.co.zw/index.php/customer-complaint-form

MCAZ also has a Deloitte Tips- offs Anonymous platform that you can make use of:

The MCAZ conducts campaigns at schools and also partners with organizations such as churches. MCAZ is available on the following platforms and will continue to explore other avenues for reaching out:

1.1 Facebook: https://www.facebook.com/mcazofficial/

1.2 Twitter: https://twitter.com/mcazofficial?lang=en

1.3 Instagram: https://www.instagram.com/mcazofficial/?hl=en

1.4 Website: http://www.mcaz.co.zw/

Payments from within Zimbabwe can be made by cash deposits or direct transfer into the bank details obtained from the Medicines Control Authority of Zimbabwe accounts office.

All payments from external sources should be transferred into the bank details indicated on the proforma invoice issued by the Medicines Control Authority of Zimbabwe. Note that transfers usually attract a commission charged by the banks leading to a shortfall in application fees.  Provisions should be made to cover such shortfalls.

Customers are encouraged to always send scanned or physical copies after every deposit into the Medicines Control Authority of Zimbabwe account with full details of payment (e.g. registration fees)

To make a payment please follow the instructions below:

1.1)  Dial *151#

1.2)  Enter your pin number

1.3)  Select “Make Payment”

1.4)  Select “Pay Bill”

1.5)  Enter MCAZ Biller Code “03769”

1.6)  Enter amount to be paid to MCAZ

1.7)  Enter account number “0775 648 276”

1.8)  Provide Ecocash confirmation code and the reason for payment for receipting through the following platforms:

1.8.1 Email – mcaz@mcaz.co.zw

1.8.2 Application forms – Indicate visibly the code on the forms

1.8.3    Cellphone – 0772 609 540

The MCAZ conducts campaigns at schools and also partners with organizations such as churches. MCAZ is available on the following platforms and will continue to explore other avenues for reaching out:

1.1 Facebook: https://www.facebook.com/mcazofficial/

1.2 Twitter: https://twitter.com/mcazofficial?lang=en

1.3 Instagram: https://www.instagram.com/mcazofficial/?hl=en

1.4 Website: http://www.mcaz.co.zw/

Where a licensee requests to pay renewal fees in instalments at least three (3) months prior to the expiry of the current licence, a licence may be issued to the applicant once the applicant has agreed to a payment plan and has made the payment of the first instalment. The licence may be cancelled if the applicant does not honor their obligations to pay the full amount within the stipulated timelines.  The applicant shall sign a contractual agreement with a clause allowing for the cancellation or revocation of the licence upon default of payment. Requests for payment in installments within the last month of the expiry of the current licence are not accepted. An administration fee may be payable.

Payments from within Zimbabwe can be made by cash deposits or direct transfer into the bank details obtained from the Medicines Control Authority of Zimbabwe accounts office.

All payments from external sources should be transferred into the bank details indicated on the proforma invoice issued by the Medicines Control Authority of Zimbabwe. Note that transfers usually attract a commission charged by the banks leading to a shortfall in application fees.  Provisions should be made to cover such shortfalls.

Customers are encouraged to always send scanned or physical copies after every deposit into the Medicines Control Authority of Zimbabwe account with full details of payment (e.g. registration fees)

To make a payment please follow the instructions below:

1.1)  Dial *151#

1.2)  Enter your pin number

1.3)  Select “Make Payment”

1.4)  Select “Pay Bill”

1.5)  Enter MCAZ Biller Code “03769”

1.6)  Enter amount to be paid to MCAZ

1.7)  Enter account number “0775 648 276”

1.8)  Provide Ecocash confirmation code and the reason for payment for receipting through the following platforms:

1.8.1 Email – mcaz@mcaz.co.zw

1.8.2 Application forms – Indicate visibly the code on the forms

1.8.3    Cellphone – 0772 609 540