The Quality Office ensures that all activities in the organization are carried out in accordance with International Standards. It is responsible for:

1.The development and implementation of the following MCAZ Quality Management Systems:

               1.1   ISO/IEC 17025:2017: the General Requirements for the Competence of Testing and Calibration Laboratories.

               1.2   ISO 9001:2015: Quality Management Systems Requirements

               1.3   ISO/IEC 17020:2012 Conformity assessment – Requirements for the operation of various types of bodies performing inspection

2. Ensuring compliance to the World Health Organisation Pre-qualification programme.

3. The Sample Repository Office as well as management of customer complaints, customer feedback and public perception surveys.

For submission of samples (Medical Devices or Medicines) you can download the forms below, or use the online link which is currently available for Medicines only under Online Services.

Click Here to download the forms

Customer complaints and Customer feedback forms can be submitted in person at the MCAZ reception, as mail at Medicines Control Authority of Zimbabwe, 106 Baines Avenue, P O Box 10556, Harare, Zimbabwe or as email to

Sample Receipt forms have to be submitted in person with the samples to the MCAZ Samples Repository Office.